Privacy Policy

1. Introduction

Reflectra LogicOr ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information Provided Directly

We collect information you voluntarily provide, including:

• Contact information (name, email, phone number, company name)
• Account information (username, password if you create an account)
• Communication preferences
• Information provided through forms, surveys, or support requests
• Payment information (processed securely through third-party providers)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device information (operating system, browser type, IP address)
• Usage data (pages visited, time spent, referral source)
• Cookies and similar tracking technologies
• Location information (country/region level only)

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our services
• Processing transactions and sending related information
• Responding to inquiries and providing customer support
• Sending promotional materials and updates (with consent)
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and enforcing agreements
• Preventing fraud and protecting security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you explicitly consent to data processing
• Contract: To fulfill our obligations under service agreements
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To improve our services and protect our business

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist in operating our website and conducting our business
• Business partners (with your consent)
• Legal authorities when required by law
• Other parties with your explicit consent

All third parties are obligated to maintain the confidentiality and security of your information.

6. Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• Secure data centers with physical security
• Regular security training for employees

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Data retention periods vary by category:

• Account information: Retained for the duration of your account or as required by law
• Transaction data: Retained for 7 years for accounting and legal purposes
• Communication records: Retained for 2 years for customer service purposes
• Website analytics: Retained for 26 months

8. Your Privacy Rights

8.1 GDPR Rights (EU Residents)

If you are a resident of the European Union, you have the right to:

• Access your personal data (Right of Access)
• Correct inaccurate data (Right to Rectification)
• Request deletion of your data (Right to Erasure)
• Restrict processing of your data (Right to Restriction)
• Receive your data in portable format (Right to Data Portability)
• Object to processing (Right to Object)
• Withdraw consent at any time

8.2 Other Jurisdictions

Depending on your location, you may have additional rights. Contact us to exercise your privacy rights.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand usage patterns
• Marketing Cookies: To deliver personalized content (with consent)

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@reflectra-logicor.com
• Address: Silom Complex, 191 Silom Road, Bangkok 10500, Thailand
• Phone: +66 (0) 81 234 5678

We will respond to your request within 30 days.

12. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last updated" date and posting the revised policy on our website. Your continued use of our website constitutes acceptance of the updated Privacy Policy.