Frequently Asked Questions
Find answers to common questions about our blockchain solutions and services.
General Questions
Reflectra LogicOr is an enterprise blockchain platform that provides supply chain traceability and transparency solutions. We enable organizations to track products from origin to destination with immutable records, instant verification, and complete transparency across all stakeholders.
Blockchain creates an immutable, decentralized record of every transaction. All parties can verify data without trusting a single authority. This provides:
- Real-time visibility of product location and status
- Cryptographic proof of authenticity
- Automatic compliance checking via smart contracts
- Complete audit trails for regulatory purposes
- Prevention of counterfeiting and fraud
We serve organizations across multiple industries including:
- Electronics and semiconductors
- Pharmaceuticals and healthcare
- Food and beverage
- Manufacturing and automotive
- Luxury goods
- Logistics and transportation
Technical Questions
We offer flexible deployment options. Our platform can operate as a private permissioned blockchain for enterprise confidentiality, or be integrated with public blockchain infrastructure for maximum transparency. The choice depends on your regulatory requirements and business needs.
Ledger verification involves cryptographically validating that blockchain records haven't been tampered with. Our system uses multiple layers of verification including:
- Hash verification to detect any data changes
- Multi-signature authorization to prevent unauthorized modifications
- Smart contract validation for compliance
- Real-time alerting for anomalies
We provide comprehensive API integration options. Our platform integrates with major ERP systems, WMS, IoT devices, and custom systems. Integration typically requires 48 hours with minimal operational disruption. Our technical team handles the entire implementation process.
Our platform is designed for enterprise scale. We currently process 2M+ transactions daily across 500+ partners without performance degradation. The system is architected to handle exponential growth through distributed nodes and advanced consensus mechanisms.
Implementation & Support
Standard implementation takes 48 hours from consultation to deployment. The timeline includes system design, integration with existing systems, comprehensive testing, and team training. Enterprise custom deployments may take 5-7 business days depending on complexity.
All plans include comprehensive support:
- 24/7 technical support available
- Dedicated account managers for enterprise clients
- Regular system monitoring and maintenance
- Quarterly training and updates
- 99.99% SLA uptime guarantee
We offer flexible contract terms. Enterprise plans can be modified with 30 days' notice. Standard plans are month-to-month. We're committed to finding solutions that work for your business, and our team can discuss options that meet your needs.
Yes, comprehensive training is included. We provide in-person or virtual training for all user levels including administrators, analysts, and operators. All training materials and documentation are provided, and we offer ongoing support to ensure your team gets maximum value.
Security & Compliance
Security is our top priority. We employ:
- Military-grade encryption (AES-256)
- Multi-factor authentication
- Role-based access control
- Regular security audits and penetration testing
- Quantum-resistant cryptographic protocols
- Distributed architecture to prevent single points of failure
Our platform complies with major standards including:
- ISO 9001 (Quality Management)
- ISO 27001 (Information Security)
- GDPR (Data Privacy in Europe)
- SOC 2 Type II (Security and Availability)
- Industry-specific standards (pharma, food safety, etc.)
We implement privacy-by-design principles. Personal data is encrypted and masked. Access is strictly controlled through role-based permissions. We comply with GDPR, CCPA, and other privacy regulations. Data retention policies are configurable per your requirements.
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